Para iade politikası
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help. Our Return and Refund Policy is designed to comply with consumer protection regulations, including the right of withdrawal under Turkish Consumer Law.
Right of Withdrawal (14-Day Return Window)
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You have the right to withdraw from your purchase and return your product within 14 days from the date you received the physical item, without giving any reason.
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To exercise your right of withdrawal, you must notify us of your decision by a clear statement via email at info@esashome.com before the 14-day period expires.
Conditions for Returns
To be eligible for a return, please ensure that:
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The item was purchased within the last 14 days.
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The product is in its original packaging, unused, undamaged, and in the same condition that you received it.
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All original labels, tags, accessories, and user manuals (if any) are included in the package.
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You have the original invoice, receipt, or proof of purchase.
Non-Returnable Items
Please note that certain items cannot be returned due to health, hygiene, or personalization reasons. These include:
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Goods made to your personal specifications or clearly personalized.
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Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (such as cosmetics, swimwear, or underwear).
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Goods which, after delivery, according to their nature, are inseparably mixed with other items.
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Digital content, software, or gift cards.
Return Shipping and Process
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Contact our customer support team at info@esashome.com to initiate your return request.
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Once your request is approved, we will provide you with the return shipping address and instructions.
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Return Shipping Costs: The return shipping cost is the responsibility of the customer
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We highly recommend using a trackable shipping service, as we cannot be held responsible for return shipments that are lost or damaged in transit.